27 Best CRM Software For Small Businesses In Singapore

In the dynamic business environment of Singapore, small businesses constantly seek tools to enhance customer relationships and streamline their operations. This is where the best CRM software for small businesses in Singapore plays a pivotal role.


Tailored to meet the unique demands of the local market, these CRM solutions offer a blend of functionality, affordability, and user-friendliness, crucial for smaller enterprises.


From managing customer interactions to analysing sales data, these software systems are not just tools but strategic assets, empowering businesses to thrive in a competitive landscape.

#1. BestMarketer – Best CRM Software For Small Businesses

Image Credit: BestMarketer
Website:https://www.bestmarketer.co/
Contact:+65 6027 2388 (Call)
contact@bestmarketing.com.sg (Email)
Price:$97 per month $997 per year
Key Features:Email Marketing
SMS Tracking
Unlimited Sales Funnel
Website Builder
Call Tracking Surveys & Forms
Booking & Appointments
CRM & Pipeline Management
Tracking Analytics Reputation
Management Courses/Products

BestMarketer stands out as a premier choice in CRM software for small businesses, offering a comprehensive suite designed to enhance marketing, sales, and customer engagement. This platform is a one-stop solution, enabling businesses to convert clicks and leads into substantial growth.


With an intuitive form and survey builder, businesses can customise their approach to customer data collection and monitor all interactions across various channels like Facebook, Instagram, and email within a unified tab.


The software facilitates sales conversions through its user-friendly, drag-and-drop editor for creating impactful landing pages and websites, eliminating the need for external designers or programmers.


Furthermore, BestMarketer excels in increasing transaction sizes with features like upsells and cross-sells while boosting customer retention through multi-channel marketing efforts, including email, social media, and custom membership.

#2. SugarCRM

Image Credit: Sugar CRM
Website:https://www.sugarcrm.com/au/
Contact:+65 6929 0889 (Call)  
salesna@sugarcrm.com (Email)
Price:$49 – $1,000 (AUD)
Key Features:Robust cloud infrastructure with AI-powered predictions
Comprehensive configuration and customisation options
Time-awareness for detailed customer journey tracking
Marketing automation and sales force automation
Customer service platform for enhanced customer experiences

SugarCRM excels as a CRM platform that unites sales, marketing, and service teams, enabling them to focus on productivity, growth, and customer engagement. Its robust cloud infrastructure ensures scalability and security, while AI-powered predictions offer data-driven insights for more informed decision-making.


The platform’s comprehensive configuration capabilities and APIs support many customisations, from light tweaks to deep integration with custom applications. SugarCRM’s unique time-aware feature provides a detailed historical record of customer interactions, enhancing situational awareness and decision-making processes.


With modules like Market, Sell, and Serve, SugarCRM allows businesses to automate marketing campaigns, accelerate sales cycles, and create exceptional customer experiences.

#3. Salesflare

Image Credit: Salesflare
Website:https://salesflare.com/
Contact:https://salesflare.com/contactus
Price:$29 – $99 per user per month
Key Features:Automated contact and company info-gathering
Automatic logging of meetings and phone calls
Document management per customer
Smart overview of opportunities
Digital engagement tracking

Salesflare is a simple yet powerful CRM tailored for small and medium-sized B2B businesses, renowned for its user-friendly interface and automation capabilities. This CRM solution automates the tedious task of storing contact information, gathering data from emails, signatures, and social profiles, and presenting it all in a comprehensive address book.


Salesflare’s ability to find business email addresses effortlessly and log meetings and phone calls automatically enhances productivity, while its document management system organises all customer-related files efficiently.


The platform provides a smart overview of opportunities, alerting users to those needing attention, and tracks customer engagement digitally, offering real-time notifications for informed follow-ups.


Salesflare encapsulates the essence of a CRM that teams love to use, making it a standout choice for businesses in Singapore looking to streamline their CRM processes, focusing on efficiency and customer insights.

#4. ActiveCampaign

Image Credit: ActiveCampaign
Website:https://www.activecampaign.com/
Contact:https://www.activecampaign.com/contact
Price:From $29 – $149 (USD)
Key Features:Personalised email and interaction automation
Lead-driving marketing automation
CRM for sales automation and lead engagement
Over 900 integrations with various apps
Sales analytics with lead scoring  

ActiveCampaign distinguishes itself in the CRM landscape, particularly for small businesses, by focusing on powerful automation and personalised communication. Its robust platform delivers tailored emails and interactions at reasonable times, driving lead capture and consistent customer experiences.


The platform is split into two core components: ActiveCampaign for Marketing and ActiveCampaign for Sales. Each element is designed to supercharge marketing efforts and surpass sales goals through advanced automation, segmentation, and lead scoring.


With over 900 integrations, including Shopify and WordPress, ActiveCampaign provides a centralised solution for sales reporting, win probability analysis, and automated deal updates, ensuring a comprehensive approach to sales and marketing.

#5. Monday Sales CRM

Image Credit: Monday Sales CRM
Website:https://monday.com/crm
Contact:Visit their website to fill out a contact form
Price:Free trial available  
Paid plans start from $10 – $24
Key Features:Unlimited contacts and pipelines
Advanced account, contact, and deal management
Integration with Gmail and Outlook
Sales forecasting and customisable email templates
Email tracking and automation

Monday Sales CRM stands out as a top choice for the best CRM software for small businesses, offering a customisable, no-code platform specifically designed for sales management.


This CRM system is tailored to fit various sales cycles, allowing businesses to modify deal stages, manage multiple pipelines, and add numerous columns to suit their specific needs. It excels in time-saving through automation, from assigning leads to setting reminders and tracking email interactions.


Centralising client communication is another key feature, with seamless email integration that logs interactions and utilises personalised templates, making it a comprehensive tool for sales teams looking to boost efficiency and client engagement.

#6. Vtiger CRM

Image Credit: Vtiger
Website:https://www.vtiger.com/
Contact:sales@vtiger.com (Email)
Price:$12 – $42
Key Features:Unified Customer Data View and Analytics
Intelligent Sales CRM with Contact Management
Multichannel Help Desk and Support Center
Efficient Marketing Automation
Comprehensive Project and Task Management

Vtiger CRM stands out as a comprehensive solution among the best CRM software for small businesses, offering a unified view of customer data, insightful analytics, and robust integrations.


It empowers teams with tools to make informed decisions and engage effectively with customers, using historical data to expedite deal closures. Vtiger’s intelligent sales CRM features provide a 360-degree historical view of contacts, enhancing sales decisions and deal management.


The platform also boasts efficient multi-channel support with its Help Desk, integrating cases from various sources and enabling effective support with self-service portals. Furthermore, Vtiger’s marketing automation capabilities efficiently capture and segment leads, measure campaign performance, and foster brand loyalty.


Its project management tools and seamless sale-to-close process, complemented by inventory tracking and integration with accounting software, make Vtiger a versatile and efficient choice for small businesses in Singapore.

#7. NetSuite

Image Credit: Netsuite
Website:https://www.netsuite.com/portal/products/crm.shtml
Contact:Visit their website for more information
Price:Visit their website for more information
Key Features:Streamlined lead-to-cash processes
360-degree customer view and sales performance management
Salesforce and marketing automation
Comprehensive customer service and support
Mobile accessibility for remote CRM data management

NetSuite CRM is a formidable choice in the realm of the best CRM software for small businesses, offering an all-encompassing cloud solution. This platform empowers companies to adapt swiftly to customer needs, replacing manual processes with automated ones for enhanced responsiveness.


NetSuite CRM integrates seamlessly with NetSuite ERP and ecommerce investments, providing a 360-degree view of customers and streamlining lead-to-cash processes. It boosts sales performance with forecasting, upsell, and commission management features and is accessible remotely on mobile devices.


The software equips sales teams with real-time access to essential records, manages opportunities effectively, and offers comprehensive reporting and analytics.


It also enables efficient customer service with automated case management, a multi-channel Help Desk, and marketing automation for multi-channel campaigns, solidifying its position as a versatile and effective CRM solution for small businesses in Singapore.

#8. Salesforce Essentials

Image Credit: Salesforce Essentials
Website:https://www.salesforce.com/ap/
Contact:800 1301 448 (Call)
Price:$25 per user per month
Key Features:Contact and Lead Management
Email Integration
Sales Automation

Salesforce Essentials is renowned for its commitment to enhancing relationships through innovative CRM technology. This platform bridges the gap between companies and customers, fostering stronger connections across various industries.


At the core of its mission, Salesforce Essentials unites teams and businesses, driving them towards achieving ambitious goals while addressing complex challenges. The CRM system, known globally as Customer 360, is a pivotal tool in unifying departments, providing a shared foundation of truth and facilitating critical conversations and decisions.


Integrated with cutting-edge collaboration capabilities and powered by Tableau for deep data insights, Salesforce Essentials is a beacon for businesses aiming to serve their customers with unparalleled efficiency and care.

#9. Insightly

Image Credit: Insightly
Website:https://www.insightly.com/
Contact:https://pages.insightly.services/ContactInsightlySales
Price:$29 – $99 (USD) per user per month
Key Features:Sales Pipeline & Lead Management
Opportunity Management with Customisable Pipelines
Business Workflow & Process Automation
Validation Rules & Advanced Permissions
Comprehensive Project & Task Management

Insightly offers a CRM solution that is both affordable and powerful, making it an ideal choice for small businesses in Singapore seeking a cloud-based platform without the hefty enterprise price tag. This scalable CRM solution is designed to grow with your business, ensuring you’ll never outgrow its capabilities.


Insightly stands out for its user-friendliness, encouraging adoption across organisations. Its comprehensive features enable businesses to convert leads effectively, manage sales pipelines, and accelerate business growth.


Insightly’s lead tracking, opportunity management, and customisable pipelines provide velocity in the sales process, while its business workflow and process automation free teams from manual tasks, increasing efficiency.


With advanced permissions and validation rules, Insightly ensures data integrity and quality, making it a reliable CRM tool. Its project and task management capabilities also ensure smooth post-sale transitions and project completion, enhancing customer relationships and business outcomes.

#10. Keap

Image Credit: Keap
Website:https://keap.com/
Contact:https://keap.com/contact
Price:$159  – $229 per month
Key Features:Automated Lead Capture and Organisation
Centralised Data Management
Personalised Follow-up Triggers
Easy Migration from Competing Platforms
Integration with Key Business Apps

Keap offers client management software tailored to small businesses’ needs, ensuring organisation and automated follow-up. It captures and organises leads automatically through custom forms and social media integrations, providing a centralised platform accessible from desktop to mobile.


Keap’s trigger-based personalised follow-ups convert more leads, and it’s easy, free migration process, even from competitors, is a significant draw for businesses transitioning to a more efficient CRM system.


The software’s seamless integration with popular apps like Gmail, PayPal, and QuickBooks enhances its functionality. Keap is ideal for small businesses in Singapore looking to boost their lead capture efforts and streamline client management with an intuitive CRM solution.

#11. Zoho CRM

Image Credit: Zoho CRM
Website:https://www.zoho.com/crm/small-business-crm-software/
Contact:+65 6723 1040 (Call)  
sales@zohocorp.com (Email)
Price:$14 – $52 per user per month
Key Features:Automation (Macros)
Google Ads Integration
Integration with Google Workspace
Social Media Management
Automated lead generation from Facebook and Twitter
Live Chat and Visitor Tracking Sales
Signals Custom Modules

Zoho CRM is an ideal solution for small and medium-sized businesses, skillfully balancing simplicity with comprehensive functionality. Acknowledging the diverse needs of small businesses, Zoho CRM offers an easy-to-navigate interface, ensuring a quick start to sales activities without overwhelming users.


Its high degree of customisability allows businesses to tailor the CRM to their unique processes effortlessly, even without technical expertise. The migration system, Zwitch, eases the transition from traditional methods like spreadsheets, ensuring seamless integration of sales data.


Zoho CRM’s compatibility with popular office suites and productivity apps underscores its commitment to integration. Furthermore, the software prioritises data security with robust encryption and two-factor authentication features.


With Zoho CRM, small businesses can effectively manage leads, automate routine tasks, and handle social media interactions all in one place, ensuring a focused and productive sales strategy.

#12. Nutshell

Image Credit: Nutshell
Website:https://www.nutshell.com/
Contact:https://www.nutshell.com/contact
Price:$16 – $67 (USD)
Key Features:Sales automation for maximum efficiency
Detailed reporting and analytics
Comprehensive email marketing tools
Web form collection for lead capture
Team collaboration and contact management

Nutshell is committed to aiding small businesses in growing their revenue by solving the fundamental challenges of sales and marketing software. It automates time-consuming tasks, enabling teams to focus on efficiency and effectiveness.


With robust reporting, analytics, and email marketing features, Nutshell empowers businesses to track and forecast sales performance while nurturing leads through tailored email campaigns. Its web form collection and team collaboration tools ensure seamless customer information capture and sharing, enhancing the overall customer management process.


Nutshell’s integration with platforms like Google Suite and Microsoft 365 further centralises email and calendar activities, while additional tools like PandaDoc and CallHippo streamline contract management and communication, making it an all-encompassing CRM solution for small businesses seeking to optimise their sales and marketing efforts.

#13. Less Annoying CRM

Image Credit: Less Annoying CRM
Website:https://www.lessannoyingcrm.com/
Contact:help@lessannoyingcrm.com (Email)
Price:$15 per user per month
Key Features:Unlimited contacts and custom fields
User-friendly pipelines and email logging
Task management features 25GB file storage per user
Mobile access and user permission controls

Less Annoying CRM stands out in the realm of CRM solutions for small businesses with its straightforward, user-focused approach. Initiated by two brothers in 2009, their mission has been to simplify CRM software, stripping it of unnecessary complexities and buzzwords.


This CRM system focuses on providing what small businesses genuinely require, steering clear of confusing pricing plans and long-term contracts.


Emphasising a partnership over a mere subscription, Less Annoying CRM offers a trustworthy and accountable platform for managing critical business contacts, ensuring users receive personal attention and transparent communication.

#14. SuiteDash

Image Credit: SuiteDash
Website:https://suitedash.com/
Contact:questions@suitedash.com (Email)
Price:Free 14-day trial  
Paid plans start from $19 – $99 per month (USD)
Key Features:Comprehensive CRM capabilities
Integrated project and task management
Invoicing and recurring billing features
File sharing functionality
Tailored for various professional niches

SuiteDash presents itself as a comprehensive solution in the domain of CRM software for small businesses, integrating various aspects of business management into one seamless platform.


It addresses small businesses’ challenges in aligning disparate tools for project management, billing, and client interaction by offering an all-in-one software platform accessible from a singular dashboard. With its highly automated system, SuiteDash is designed to cater to every business need, from project initiation to completion.


Beyond functionality, it allows for extensive customisation, enabling businesses to create a client-facing interface that reflects their brand identity, all while being cost-effective and professional.

#15. Nimble

Image Credit: Nimble
Website:https://www.nimble.com/
Contact:sales@nimble.com (Email)
Price:$29.90 per month $24.90 per month
Key Features:Relationship-focused CRM for teams
Unified contact data from multiple sources
Cross-platform accessibility
Workflow management for growth
Microsoft and Google integrations, with email marketing features

Nimble is a premier CRM solution for solopreneurs, and business teams focused on cultivating strong customer relationships. It enriches contact information with valuable social and business data, streamlining workflows across various channels.


Ideal for sales professionals who value relationship building over mere transaction tracking, Nimble effortlessly unifies contact details from disparate sources, enhancing them with social insights. Its features include advanced relationship management, social profile matching, and comprehensive browser and email extensions, making it a top contender for the best CRM software for small businesses.


Moreover, Nimble’s capabilities in managing business processes through workflows, automation, and group email marketing align with the dynamic needs of modern small businesses in Singapore.

#16. Streak

Image Credit: Streak
Website:https://www.streak.com/
Contact:https://www.streak.com/contact-sales
Price:Free trial available  
Paid plans start from $15 per user per month – $129 per user per month (USD)
Key Features:Automatic data capture from contacts and emails
G Suite integration for efficient data access
Email, notes, and call log sharing among team members
View tracking and mail merge options
Customisable pipeline management for various workflows

Streak revolutionises CRM for small businesses by embedding directly into Gmail, transforming the familiar email interface into a powerful, efficient CRM system. This integration allows for automatic data capture from contacts and emails, ensuring no follow-up is missed with tasks and reminders linked to pipeline progress.


Streak’s strength lies in its deep integration with G Suite, offering quick data access and collaboration within a familiar environment. The platform acts as a team ‘hive-mind’, sharing emails, notes, and call logs, ensuring seamless handovers and context awareness.


Features like email tracking, mail merge, and scheduled sending enhance inbox productivity, while its customisation capabilities allow Streak to adapt to various workflows, including sales, project management, and support.

#17. ADA-Asia

Image Credit: ADA-Asia
Website:https://ada-asia.com/
Contact:https://ada-asia.com/contact-us
Price:Contact them for more information
Key Features:Centralised customer data management
Omnichannel CRM for personalised customer experience
Advanced AI/NLP engine for conversational commerce
Multilingual omnichannel chatbots
Integrated performance marketing and creative content studio

ADA-Asia offers a CRM solution that revolutionises marketing efforts for small businesses, centralising customer data for improved lead management and conversion. This platform combines CRM with a Customer Data Platform (CDP) to deliver a connected customer experience, enabling top line growth through analytics, marketing, and customer experience solutions.


It offers a centralised system for customer information management, enhancing lead targeting and conversion rates and growing customer lifetime value. ADA-Asia’s omnichannel CRM empowers marketing strategies with personalised customer experiences, leveraging popular channels like SMS, WhatsApp, and email.


Its advanced AI/NLP Engine and multilingual omnichannel chatbots improve customer engagement, while performance marketing and creative content studios utilise consumer insights for targeted campaigns.

#18. HubSpot CRM

Image Credit: HubSpot CRM
Website:https://www.hubspot.com/
Contact:+65 6955 6000 (call)
Price:$800 – $3,600 per month (USD)
Key Features:Email tracking software
Email marketing software
Lead management software
Marketing analytics

HubSpot CRM emerges as a leading choice for the best CRM software for small businesses, offering a comprehensive platform that unifies marketing, sales, content management, and customer service. This interconnected system focuses on cultivating customer relationships driving business growth by honing in on what truly matters.


HubSpot’s suite of products, all linked to a robust CRM database, provides insightful data across each stage of the customer journey. Each potent product achieves greater efficacy when used collectively, enabling businesses to understand their customers better and tailor their strategies accordingly.

#19. Spotler

Image Credit: Spotler
Website:https://www.spotlercrm.com/
Contact:https://www.spotlercrm.com/about-us/contact-us
Price:Free 14-day trial  
Paid plans start from $21 – $64
Key Features:Sales management and customer interaction tracking
Comprehensive marketing campaign management
Efficient customer service management
User-friendly CRM with easy setup
Built-in email marketing and GDPR compliance

Spotler CRM offers an all-encompassing CRM system, perfect for small businesses in Singapore looking to manage their sales, marketing, and customer support efficiently. This CRM tool is essential for managing customer and prospect interactions, executing marketing campaigns, and delivering efficient customer service.


Spotler CRM’s user-friendly interface is award-winning, making it easy for growing B2B teams to get up and running quickly. The platform includes all the vital CRM features a business needs, ensuring leads and customers are managed and tracked effectively for business growth.


Spotler CRM’s commitment to customer support is exemplary, offering free, ongoing support alongside a wealth of self-service resources, including tutorial videos and guides.

#20. Freshworks

Image Credit: Freshworks
Website:https://www.freshworks.com/crm-platform/
Contact:sales@freshworks.com (Email)
Price:Free trial available
Paid plans start from $15 – $69
Key Features:Comprehensive Customer Service and Marketing Integration
AI-Powered Insights and Analytics
Customisable and Scalable Neo Platform
Extensive Marketplace with Over 1,200 Apps
Robust Collaboration and Communication Tools

Freshworks provides an all-in-one solution encompassing every aspect of customer delight, making it a top contender for best CRM software for small businesses in Singapore. The platform enhances customer service across various channels with tools like Freshdesk and Freshchat.


Its Freshmarketer feature simplifies personalised multi-channel marketing campaigns, converting more leads. Freshsales, powered by AI-driven insights, accelerates the sales process, helping businesses meet revenue targets more efficiently.


The Neo Platform, secure and scalable, is designed to power diverse business needs, offering customisation and integration capabilities. With Freshworks, businesses can create custom workflows, extend functionality with a vast marketplace of apps, and enjoy a unified experience with actionable insights across applications.

#21. Pipedrive

Image Credit: Pipedrive
Website:https://www.pipedrive.com/en
Contact: support@pipedrive.com (Email)
Price:From $12.50 – $74.90
Key Features:Lead management with chatbot integration
Communication tracking for calls and emails
Automated administrative tasks
Customisable sales reports
Mobile access with extensive app integrations

Pipedrive is renowned for its feature-rich interface that aids small businesses in prioritising deals, tracking performance, and forecasting revenue. It streamlines lead and deal management with tools like custom chatbots and web forms that feed hot leads directly into sales pipelines.


The platform offers comprehensive communication tracking, from calls to emails, ensuring full visibility and control of schedules. Pipedrive’s strength lies in eliminating busywork through automation and leveraging AI to offer insights and reports tailored to business metrics.


With robust privacy and security features, mobile app accessibility, and over 350 integrations, Pipedrive enables businesses to customise reports, set goals, and access critical sales information on the go, making it an invaluable tool for sales analytics and performance tracking.

#22. Bitrix24

Image Credit: Bitrix24
Website:https://www.bitrix24.com/
Contact:info@bitrix24.com (Email)
Price:$49 – $399 (USD)
Key Features:Customer contact centre and detailed reporting
Comprehensive sales pipeline management
Lead tracking with web forms
Multichannel communication and marketing automation
Sales analytics and a mobile app for on-the-go management

Bitrix24 is a top-tier CRM solution, ideal for small businesses looking to bolster customer relationships and business efficiency. It addresses common issues like miscommunication and delayed responses, ensuring customer satisfaction and loyalty.


With Bitrix24, businesses can juggle thousands of interactions while staying attuned to client needs, an essential aspect in today’s fast-paced market. The platform offers an impressive range of features, including a customer contact centre, detailed reports, a comprehensive sales pipeline, and multi-channel communication, all integrated into a singular, user-friendly interface.


Moreover, Bitrix24’s ability to generate customisable reports, automate marketing, and provide mobile app access makes it a versatile choice for small businesses seeking to enhance their CRM capabilities.


The platform’s adaptability, evidenced by its integration with various tools and applications, ensures that it can cater to the unique needs of diverse business models, confirming its status as one of the best CRM software for small businesses.

#23. BenchmarkONE

Image Credit: BenchmarkONE
Website:https://www.benchmarkone.com/
Contact:Visit their website to fill out a contact form
Price:Free trial available  
Paid plans start from $199 – $399
Key Features:Integration with email clients for conversation tracking
Dynamic segmentation and lead scoring
Real-time activity and website tracking
Comprehensive deals pipeline analysis

BenchmarkONE, known for its sales and marketing software, is specially designed to meet the needs of small businesses and marketing agencies. It transforms relationships into sales with an all-in-one CRM and marketing automation platform.


The software streamlines communication by integrating with email clients, allowing businesses to track inbox correspondence directly within contact profiles. BenchmarkONE stands out for its ease in tagging, lead scoring, and segment creation, ensuring messages reach the right audience.


Its real-time activity monitoring, robust deals pipeline, and dynamic contact collection with online forms position it as a key player in increasing sales efficiency, making it a top choice for small businesses seeking effective CRM solutions.

#24. Copper

Image Credit: Copper
Website:https://www.copper.com/
Contact:https://www.copper.com/contact
Price:$29 – $129 (USD) per user per month
Key Features:Full integration with Google Workspace
Centralised contact and email management
Visual sales process tracking in pipelines
Productivity tools within Google Calendar and Gmail
Extensive integration with tools like Mailchimp, QuickBooks, and LinkedIn

Copper distinguishes itself as a standout CRM solution for small businesses, seamlessly integrating with Google Workspace tools such as Gmail, Google Calendar, and Google Drive. It automates the tedious task of compiling contacts and email conversations, providing immediate access to a complete interaction history with each contact.


Copper excels in visualising the end-to-end sales process, allowing teams to track opportunities effectively within a pipeline. Its integration extends beyond mere data collation; Copper enhances productivity by embedding context, reminders, tasks, and file access directly within the Google interface.


This synergy with Google Workspace and various integrations, including Mailchimp, LinkedIn, and various accounting solutions, positions Copper as an efficient and versatile CRM choice for businesses leveraging Google’s ecosystem.

#25. EngageBay

Image Credit: EngageBay
Website:https://www.engagebay.com/
Contact: 
Price:Free trial  
Paid plans start from $12.74 per user per month – $101.99 per user per month
Key Features:Unlimited contact storage and management
Deal management and sales automation
Advanced marketing automation features
Email sequences and template builder
Integrated helpdesk with ticket management

EngageBay is a holistic, all-in-one CRM solution, ideal for small businesses looking to manage contacts, automate marketing, and deliver excellent customer support. It offers unlimited contact storage, empowering businesses to build stronger relationships by maintaining detailed customer information in a single place.


EngageBay’s suite of tools includes advanced contact and deal management, automated appointment scheduling, and personalised email sequences. Additional features like helpdesk software and live chat ensure businesses can resolve queries swiftly and enhance customer satisfaction.


EngageBay is recommended for its ability to streamline the customer journey, offering a unified platform for sales, marketing, and support. Its focus on data analytics, sales activity reporting, and third-party integrations makes it a comprehensive and affordable choice for small businesses in Singapore looking for an effective CRM solution.

#26. Zendesk

Image Creidt: Zendesk
Website:https://www.zendesk.com/
Contact:https://www.zendesk.com/contact/
Price:$19 – $115 per user per month
Key Features:AI tools and workflow automation for agent efficiency
Unified workspace for faster channel switching
Omnichannel support (email, live chat, phone, social media)
Customisable reporting and analytics
Seamless integration with business tools

Zendesk is a powerful support software ideal for small businesses seeking to maximise agent efficiency and drive better customer conversations. It equips agents with AI tools and workflow automation, offering a unified workspace for swift channel switching and collaboration.


Zendesk’s omnichannel support allows customers to reach out through their preferred methods: email, live chat, phone, and social media. The platform’s adaptability is further showcased through its comprehensive reporting and analytics, enabling businesses to adapt to customer trends and measure team performance quickly.


Zendesk serves over 100,000 businesses, offering a complete customer service solution that is easy to use and scales with your business. With Zendesk, companies of all sizes across industries can provide seamless customer experiences, thanks to its open and flexible platform that is quick to set up and fully customisable.

#27. Agile CRM

Image Credit: Agile CRM
Website:https://www.agilecrm.com/
Contact:care@agilecrm.com (Email)  
sales@agilecrm.com (Email)
Price:Free trial available  
Paid plans start from $8.99 – $47.99 (USD)
Key Features:Integrated sales, marketing, and service automation
Telephony, appointment scheduling, and project management
Marketing automation and landing page builder
Social media integration and email marketing
Comprehensive helpdesk and ticketing system

Agile CRM is an all-in-one, affordable, and next-generation solution tailored specifically for small businesses. Its multifaceted platform automates sales, marketing, and service operations, ensuring data integrity and consistent messaging across all customer interactions.


The software provides modern features and integrations at an accessible price point, making it an ideal choice for businesses aiming to scale efficiently. Key functionalities of Agile CRM include streamlined contact management, deal tracking, telephony, appointment scheduling, and project management, all of which contribute to enhanced sales processes.


Additionally, its marketing automation, landing page builder, and comprehensive email marketing tools empower businesses to create impactful marketing campaigns.

Conclusion About The Best CRM Software For Small Businesses In Singapore

Choosing the right customer relationship management solution is critical for any small business in Singapore.


The best CRM software for small businesses in Singapore offers more than just a database; it’s a comprehensive tool that transforms customer data into actionable insights, fostering better business decisions and enhanced customer engagement.


Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best CRM Software For Small Businesses In Singapore

How Does CRM Software Support Email Marketing Efforts For Small Businesses?

CRM software aids small businesses in email marketing by providing tools to manage and segment contact lists, track customer interactions, and personalise email content based on customer data. These systems often integrate with email marketing platforms, allowing for automated campaigns and detailed analytics on open rates, click-throughs, and conversions.


What Kind Of Customer Segmentation Features Do CRM Systems Offer To Small Businesses?

CRM systems offer robust customer segmentation features that allow small businesses to categorise customers based on various criteria like purchase history, demographics, engagement levels, and preferences. This segmentation facilitates targeted marketing efforts, personalised communication, and strategic sales approaches.


What Is The Average Implementation Time For CRM Software In Small Businesses?

The average implementation time for CRM software in small businesses varies but typically ranges from weeks to months. This time frame depends on factors such as the complexity of the CRM system, the size of the business, the amount of data migration required, and the level of customisation needed.


How Can Small Businesses Ensure Data Privacy When Using CRM Software?

Small businesses can ensure data privacy when using CRM software by choosing a CRM provider with strong security protocols, ensuring compliance with data protection laws (like GDPR), and regularly updating their software.


Educating employees about data privacy, implementing strong passwords, and restricting access to sensitive data are vital steps. Regular data audits and backups can further enhance data security.


What Training Is Required To Implement CRM Software In Small Businesses Effectively?

Effective implementation of CRM software in small businesses requires training that covers the software’s features, best practices for data entry and management, and how to interpret the analytics provided by the CRM.

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